Hurry Up and Wait
According to a recent poll we're an impatient society. But what about you?
1. Where does your patience suffer the most?
2. How long will you wait in a check out line before abandoning your purchases?
3. What is your limit for phone hold times?
4. If they took the same amount of time and got you to the exact same place, would you rather take a congested highway or slow, winding back roads?
5. Have you ever been rude to a fellow customer or a store employee because you've had to wait in line? Have you been the recipient of such behavoir? How do you handle it?
